Tradesy uses PayPal and our own secure payment system to protect your information. We'll never share your payment or personal info with anybody. Ever.
We guarantee the authenticity of every item you purchase on Tradesy. If you spot a designer knockoff on the site, please let us know. If you purchase an item and are concerned about its authenticity, we'll take it off your hands and give you a full refund if it proves to be fake.
Sometimes it's hard to tell if you'll love an item until you try it on. We get it, and we've got you covered. Anything you buy on Tradesy is eligible for free return shipping and a full refund or credit (except for items in our Weddings category -- see Return Policy for Tradesy Weddings for details) within 10 days of receipt. See our Return Policy for details.
Every item sold on Tradesy is shipped using a pre-paid, insured Tradesy Shipping Kit (except for items in our Weddings category). So you can track your package directly from your Tradesy account and rest assured that your item will arrive safe and sound.
If you have any questions or concerns, we're here to help, day or night. Contact us, we'd love to hear from you. Anything you buy on Tradesy is eligible for free standard ground return shipping.