Our promise to you: every item you purchase on Tradesy is authentic. If you’re concerned an item you bought isn’t, return it for free. We’ll verify whether it’s the real deal, and if it’s not, we’ll give you a full refund. Simple as that!
We get that you may not love an item until you try it. That’s why, when you receive your item, you have 4 days to request a free return. If the item is misrepresented, you’ll get a full refund. If you simply decided it wasn’t for you, we’ll give you site credit to get something you’ll love — check out our Return Policy for more.
Have any questions or concerns? We'll help you out, day or night! Talk to a team member: email us, call us (310.912.7966), chat with us, or send us a carrier pigeon (if that’s your thing).
Return for any reason, with free return shipping. Non-wedding items only. View our policy.
Email us, call us, or chat with us. We’re real people, and we’re here to help. Get in touch.
Most wedding purchases on Tradesy go off without a hitch and our weddings merchants are happy to help resolve any issues you may have with your purchase. However, if your item never arrives or was misrepresented, contact us about the issue — we’ll make sure you get the item you ordered or your money back.
If your item never arrives or was misrepresented; we’ll make it right. View our policy.