Return Policy

Need to return a purchase?

Request a return

Return Policy for Buyers

You can return your purchase for any reason


Note: this policy does not cover wedding purchases. For weddings please see our wedding policy.

If the item is misrepresented in its listing
Misrepresented in its listing

Receive a refund to your original payment source

If the item is wrong fit or style
Wrong fit or style

Receive Tradesy Credit

Return Process Timeline

You're refunded

3-5 days later

For misrepresented items
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If you received your order

Today (May 27)

Request a return

By May 31

Tradesy receives item

By Jun 06

Your return is processed

within 7 days

Tradesy credits you

Immediately

For fit/style returns
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You're refunded

3-5 days later

For misrepresented items

Return Process for Buyers


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Request a return

A return request form is available in Your Purchases for four (4) days following your receipt of an order. Contact us via phone or email if you're not able to process your return online. Please include any important details in the return request, including an explanation of how the item was misrepresented by the seller.


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Print a free return shipping label and ship your item to us

After submitting your return request, print your pre-paid shipping label and ship your order to Tradesy within ten (10) days. Items must be returned in the condition they were received, and should not have been worn or used by you.


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We'll review your return

Tradesy evaluates the condition and authenticity of the item you returned and will compare it with the seller's description to determine whether to issue a refund. Tradesy will also consider additional details provided in your return request to make a fair decision. Tradesy may contact you for more information about the item. Failure to respond may result in refund refusal. If we are unable to issue a refund, Tradesy will send your item back at no cost to you. The decision to issue a refund or credit is made at the sole discretion of Tradesy, based on the following guidelines:


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Our returns department will make a decision

Our expert returns managers will contact you once your return has been processed to let you know when you’ll receive your credit or refund.

Return Policy for Sellers

We handle returns so you don’t have to


Note: this policy does not cover wedding purchases. For weddings please see our wedding policy.

If the item is misrepresented in its listing
Misrepresented in its listing

Give back your earnings to refund the buyer

If the item is wrong fit or style
Wrong fit or style

Keep your earnings

As a Tradesy seller, you are not responsible for issuing refunds or credits to buyers. As long as your item was accurately represented in its listing, Tradesy will issue a store credit or refund to your buyer at no cost to you. However, if you've misrepresented your item (e.g. by selling designer replicas or by not disclosing damage) Tradesy may return the item to you and charge you, in order to refund the buyer. Although this happens infrequently, it is your responsibility to avoid charges by creating accurate listings. Tradesy is a seller-friendly marketplace and our return policy is designed to make selling simple and safe for you. Please note that the sale of designer replica items is strictly prohibited on Tradesy. If you have any questions about selling, please contact us.

Misrepresentation

Tradesy’s team of authentication experts carefully reviews every returned item, compares it with your description of the item, and takes into consideration the buyer’s history with Tradesy. If your item is verifiably misrepresented (including, but not limited to, representing a designer replica as authentic or selling damaged goods without disclosure of damage), Tradesy will issue a full refund to the buyer while returning the item to you and charging your account for the full cost of a refund, including shipping charges. Tradesy conducts a fair investigation on every returned item and seeks a resolution that protects the interests of both buyer and seller. Tradesy may contact you for additional information when investigating a return request on your sold items. Failure to respond may result in you losing the return claim.

Zero-tolerance fraud policy

As a Tradesy seller, you certify that all items you list for sale on the site are accurately represented, both in their written description and photos. By listing an item for sale on Tradesy you agree to our Terms of Service, which comprehensively outlines this warranty. Any seller who has misrepresented an item on Tradesy, as determined at the sole discretion of Tradesy, will be banned from the site in perpetuity and held liable for paying Tradesy the full price of the item refunded. Tradesy reserves the right to actions which may include, but are not limited to, the extraction of funds from your Tradesy account, bank account, debit card or PayPal account in order to provide a full refund to the buyer. In addition, any seller who has misrepresented an item on Tradesy may be subject to additional fines, fees, and/or legal action under the State of California law.

Wedding Guarantee & Return Policy

Get the item you ordered or your money back


Note: for buyers and sellers in Tradesy's fashion categories (clothing, shoes, accessories, bags), see our buyer policy or seller policy.

If the item is misrepresented in its listing
Misrepresented in its listing

Get a full refund

If the item is wrong fit or style? And the seller...
Wrong fit or style? And the seller...

Has a return policy?

Review item’s policy

Has no return policy?

Keep or re-list the item

Wedding Guarantee

Under our Money-Back Guarantee, Tradesy will issue a full refund for wedding items if the seller misrepresents themselves or the item. Sellers in the weddings category set their own return policy, so review the item listing to determine whether you can return the item for any other reason.

Returning to Your seller

If you want to return your item, go to Your Purchases to review your seller’s return policy and initiate a return with them.

While Tradesy offers a return request form, transactions between buyers and sellers related to returns in the weddings category will not be processed or guaranteed by Tradesy. If you have not received the item you expected and cannot get a full resolution via direct contact with the seller, please contact us so Tradesy can investigate the issue to determine whether you qualify for a refund under our Money-Back Guarantee.

Money-back guarantee: get what you ordered

If your wedding item doesn’t arrive as represented and you have unsuccessfully attempted to resolve the issue with your seller, you can return it to us.

Tradesy will only process item returns in this category for:

  • A designer replica, which is strictly prohibited on Tradesy
  • An item with damage not disclosed in its listing
  • A significant misrepresentation in the listing’s description

Return Process for Wedding Items


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Request a return

A return request form is available in Your Purchases for four (4) days following your receipt of an order. Contact us via phone or email if you're not able to process your return online. Please include any important details in the return request, including an explanation if the item was misrepresented by the seller.


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Print a free return shipping label and ship your item to us

After submitting your return request, print your pre-paid shipping label and ship your order to Tradesy within ten (10) days. Items must be returned in the condition they were received, and should not have been worn or used by you.


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We'll review your return

Tradesy evaluates the condition and authenticity of the item you returned and will compare it with the seller's description to determine whether to issue a refund. Tradesy will also consider additional details provided in your return request to make a fair decision. Tradesy may contact you for more information about the item. Failure to respond may result in refund refusal. If we are unable to issue a refund, Tradesy will send your item back at no cost to you. The decision to issue a refund or credit is made at the sole discretion of Tradesy, based on the following guidelines:


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Our returns department will make a decision

Our expert returns managers will contact you once your return has been processed to let you know whether you’ll receive your credit or refund.