Return any (non-wedding) item, for any reason, and you’ll get site credit. If your item didn’t arrive as described, we’ll give you a full refund.
Submit a return
Make your request within 4 days of delivery
Ship for free
Pack and ship the item with our free label
Get site credit
Shop for something that makes you happy
We carefully review every buyer claim for misrepresented items, and if your Tradesy seller didn’t send the item as described, you get your money back.
Submit a return
Return any non-wedding item you’ve purchased on on Tradesy, Inc. (“Tradesy”) from Your Purchases within 4 days of delivery, and you’ll receive Tradesy site credit. You’re only eligible for a full refund if an item you’ve purchased was not sold as described or you received something inauthentic.
If for some reason you are not able to process your return online, please contact our Member Care team at firstname.lastname@example.org or 310-912-7966.
Will I get site credit or a refund?
Receive a full refund to your original payment source if…
Any item you received was in a condition other than described by the seller in their Tradesy listing. This includes, but is not limited to, designer replicas, unreported damage and inaccuracies in the listing.
Receive Tradesy site credit for non-wedding items if…
You are dissatisfied with the item for any reason; such as the style, fit or just changing your mind. Site credit can be used on any item listed on Tradesy, is non-transferrable and does not expire.
Print a free shipping label and ship the item to us
After submitting a return, you’ll be emailed a free return shipping label. Pack and ship the item to Tradesy within ten days of submission. You are responsible for returning the item in the same condition you received it; an item is not eligible for return if you’ve worn or used it. You’ll get site credit as soon as we receive it, which you can use on Tradesy to get something that makes you happy.
We review your return
Our team in sunny Southern California carefully reviews every return by hand. If you’ve opened a misrepresentation claim, we’ll evaluate authenticity and compare the condition of the item you returned with the seller’s listing to determine whether to issue a refund. We may contact you for more information and failure to respond may result in your claim being rejected.
We make a decision
We’ll contact you once your return is processed. You can review your site credit or refund balance in your Tradesy Account. The decision to issue a refund is made at the sole discretion of Tradesy, based on the guidelines listed in step 1, above.
Returns in weddings categories are only processed by Tradesy if the item purchased was not as described or is inauthentic. Sellers have the option to set their own policy for wedding items, in which case you can communicate directly with them for a resolution.
Tradesy limits the sale of swimwear to items that are new-with-tags. The sale of any item outside of our available categories is prohibited, including intimates and men’s clothing, and is not covered by our Return Policy.
When you order through Affirm you are still covered under our return policy. If you receive a full refund, your agreement with Affirm is voided and you are not obligated to continue paying for the purchase through Affirm. If your return is processed as a site credit, you are still required to complete your payment plan with Affirm.
Return Policy for Sellers
We take returns so you don’t have to
Keep your earnings
If the buyer doesn’t like the item
Give back your earnings
If the item is different than described
Tradesy does not handle returns for Wedding items. You can opt to directly accept returns, or offer a no-returns policy.
As a seller on Tradesy, you’re not responsible for accepting returns nor issuing refunds to buyers. If we verify the item was not sold as described or is prohibited from sale, we will send the item back to you and charge back the earnings you received in order to refund the buyer. Fair and simple.
Your listing may be misrepresented if the item…
Is a designer replica, which is strictly prohibited on Tradesy
Has undisclosed damage
Is different than described, including inaccurate size, condition, brand or category
Zero-tolerance fraud policy
Any seller who has misrepresented an item on Tradesy, determined at our discretion, may have their access to the site disabled and will be liable for the full amount earned on offending items sold. We may extract funds available from your Tradesy account balance or charge any payout source you have established with us. In extreme circumstances, there may be additional fines, fees, and/or legal action under the law of the State of California.
Sellers are able to set their own return policy for items in our wedding categories. You are not obligated to accept returns for wedding items but it may help them sell better. These returns are not processed or guaranteed by Tradesy unless the item is misrepresented, and you are expected to communicate with the buyer directly to handle the return resolution.