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Fair and Simple Returns

We believe in making returns effortless – for both buyers and sellers

Return Policy for Buyers

Return your item for any reason for Tradesy Site Credit

Excludes items marked Final Sale and all Non-U.S. orders.
Returns must be requested within 4 days of delivery.

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Submit a return

Make your request within 4 days of delivery

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Ship for free

Pack and ship the item with our free label

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Get Tradesy Site Credit

Shop for something that makes you happy

If you receive an item that you believe is inauthentic or was inaccurately described in its listing, you can file a Misrepresentation Claim and you may qualify for a full refund.

For more information, please review our Terms.

Return Process


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Submit a return request

Return any item you’ve purchased on Tradesy and have not used or worn (except items marked Final Sale or not purchased within the U.S.) for Tradesy Site Credit. You must file a Return Request within 4 days of delivery.

If the item you received was not sold as described or is inauthentic, you may file a Misrepresentation Claim to request a full refund. For items not eligible for return, you can relist on Tradesy and sell the item to another buyer.


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Print a free return shipping label

After submitting a Return Request, you can print your free Return Shipping Label from your Purchases page. Pack the item carefully using your own shipping materials and apply the label to the outside of the package. Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it in.


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Ship to Tradesy

Please drop off your item to any USPS post office or your local postal worker promptly. Returns must be received at Tradesy headquarters within 10 days of your return request. Ineligible returns will be sent back to you.


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Get Tradesy Site Credit

Your return will be processed and inspected within 7 days of delivery to Tradesy (usually much sooner), and you’ll be notified via email when your Tradesy Site Credit is available. Use it to buy something new to love!

Misrepresentation Claims

Get what you ordered, or your money back

Tradesy only allows the sale of authentic designer fashion. Our system automatically detects designer replicas with 99.7% accuracy, so you can shop for designer brands like Louis Vuitton and Chanel with confidence.

Tradesy sellers are required to honestly and accurately represent items in their listings, including all relevant information about size, color, style, and condition.

If you feel unsure about the authenticity of an item you purchased, or believe your item was otherwise misrepresented, you can file a Misrepresentation Claim within 4 days of receiving your order. Head over to your Purchases page to submit your request.

Our Returns and Authentication Team will review your claim. If we determine the item is a designer replica, or was otherwise misrepresented, you'll get a full refund back to your original payment source.

If the item is deemed authentic and accurately described in the listing, you'll be issued a Tradesy Site Credit to find something new to love.

Additional Considerations

Final Sale (Non-Returnable) items

Some items are marked Final Sale and cannot be returned for Tradesy Site Credit. If a Final Sale item you purchase is misrepresented by the seller, submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.

Items may be marked Final Sale for a number of reasons, including:

  • Price is less than $50.00
  • Listed category is:
    • Weddings
    • Maternity
    • Fragrance
    • Hosiery
    • Swimwear
    • Sports bras
    • Tech accessories
    • Activewear gear
  • Sold at a significant discount from a Tradesy in-house closet

Return eligibility

Tradesy cannot process returns that do not follow our guidelines, including:

  • Returns delivered without a return request
  • Returns sent directly back to the seller
  • Returns delivered later than 10 days from request
  • Lost or damaged returns shipped without using our free USPS return shipping label
  • An unreasonable amount of return requests submitted under a single user account

Cancellations

Tradesy does not allow order cancellations and all sales are binding. If the seller does not ship your order within 10 days of purchase, you may request a cancellation by contacting us.

Non-U.S. purchases

All items purchased outside the U.S. are Final Sale and cannot be returned for any reason. Be sure to review all item details before buying. If there's a problem with your order, please contact us within 4 days of delivery. Learn more

Affirm financing

When you order through Affirm you are still covered under our return policy. If you receive a full refund for a Misrepresentation Claim, your agreement with Affirm is voided and you are not obligated to continue paying for the purchase through Affirm. If your return is processed as Tradesy Site Credit, you are still required to complete your payment plan with Affirm.

Return Policy for Sellers

We handle returns so you don’t have to

Tradesy handles your returns

We do all of the work, so you don't have to! Tradesy provides customer service for your buyer, covers return shipping and handling, and performs an expert evaluation of every returned item to ensure it’s been handled with care.

Keep your earnings, or get your item back

If your returned item meets our Seller Return Requirements, you’ll receive your earnings, and Tradesy will keep your item. If not, we’ll securely ship your item back to you - you won’t receive any earnings, but can re-list your item for sale.

Return Inspection Process

When a buyer isn't happy with their order, we allow them to return their item to Tradesy. Our team of experts evaluate the item to ensure that it was listed accurately, and that the item and original listing meet our Seller Return Requirements (details below) and Terms of Service.

We inspect each item carefully for wear or damage, and compare it to the original listing the seller created. We also review the buyer’s purchasing history and return reasons. The Tradesy Returns Inspection Process protects both buyers and sellers.

Items that meet the Seller Return Requirements are kept by Tradesy, and the seller receives their earnings. Sellers who have returned items that don’t meet our requirements will receive their item back, and no earnings will be released.

Seller Return Requirements

Items that meet all Seller Return Requirements will be kept by Tradesy if they’re returned by a buyer. Sellers are not penalized if their listings don’t meet all of these requirements, but returned items may be sent back to sellers where these requirements are not met.

Item must be accurately and completely described in listing

  • All item details that are relevant to buyers must be photographed and described accurately
  • Any damage or wear-and-tear must be made clear in the listing, both in photos and via written description
  • Photos in listing must be original images, taken by the seller, of the exact item sold; manufacturer images are not permitted unless you have permission to use them
  • Photos must accurately represent the item, and the item must be lit in a way that accurately shows its color
  • All listings must contain a minimum of three (3) unique photos of the item
  • Item size and/or measurements must be accurate and precise
  • Sellers must choose the appropriate Tradesy category for their listing

Prices must be fair and reasonable

  • Tradesy must be able to validate that the item was sold at a fair market price

Restrictions and exclusions apply

  • Clothing under $150 will not be kept by Tradesy, and is always returned to the seller
  • Unbranded items will be returned to the seller
  • Seller must be located within the U.S.
  • Seller must have shipped within 10 days of sale confirmation
  • Items may not be sold from restricted categories

Please note that Tradesy reserves the right to send any returned item back to a seller for any reason; these Returns Requirements are provided to sellers as general guidelines for how returns decisions are made.

Zero-tolerance fraud policy

Tradesy reserves the right to take action against any seller that we determine has acted maliciously or fraudulently against Tradesy or any user of the platform.

Any seller who has misrepresented an item on Tradesy, or is in violation of any Terms of Use, determined at our discretion, may have their Tradesy access revoked and related earnings withheld. We reserve the right to extract funds from your Tradesy account or charge any payment source on file in order to recover any balance due to Tradesy. In extreme cases of fraud, there may be additional fines, fees, and/or legal action taken under State of California law.