Region:
US
  • or

Fair and Simple Returns

We believe in making returns effortless – for both buyers and sellers

Return Policy for Buyers

Return your item for any reason for Tradesy Site Credit

Excludes items marked Final Sale and all Non-U.S. orders.
Returns must be requested within 4 days of delivery.

returns steps 1
blank circle 1
Submit a return

Make your request within 4 days of delivery

returns steps 2
blank circle 2
Ship for free

Pack and ship the item with our free label

returns steps 3
blank circle 3
Get Tradesy Site Credit

Shop for something that makes you happy

If you receive an item that you believe is inauthentic or was inaccurately described in its listing, you can file a Misrepresentation Claim and you may qualify for a full refund.

For more information, please review our Terms.

Return Process


blank circle 1

Submit a return request

Return any item you’ve purchased on Tradesy and have not used or worn (except items marked Final Sale or not purchased within the U.S.) for Tradesy Site Credit. You must file a Return Request within 4 days of delivery.

If the item you received was not sold as described or is inauthentic, you may file a Misrepresentation Claim to request a full refund. For items not eligible for return, you can relist on Tradesy and sell the item to another buyer.


blank circle 2

Print a free return shipping label

After submitting a Return Request, you can print your free Return Shipping Label from your Purchases page. Pack the item carefully using your own shipping materials and apply the label to the outside of the package. Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it in.


blank circle 3

Ship to Tradesy

Please drop off your item to any USPS post office or your local postal worker promptly. Returns must be received at Tradesy headquarters within 10 days of your return request. Ineligible returns will be sent back to you.


blank circle 4

Get Tradesy Site Credit

Your return will be processed and inspected within 7 days of delivery to Tradesy (usually much sooner), and you’ll be notified via email when your Tradesy Site Credit is available. Use it to buy something new to love!

Misrepresentation Claims

Get what you ordered, or your money back

Tradesy only allows the sale of authentic designer fashion. Our system automatically detects designer replicas with 99.7% accuracy, so you can shop for designer brands like Louis Vuitton and Chanel with confidence.

Tradesy sellers are required to honestly and accurately represent items in their listings, including all relevant information about size, color, style, and condition.

If you feel unsure about the authenticity of an item you purchased, or believe your item was otherwise misrepresented, you can file a Misrepresentation Claim within 4 days of receiving your order. Head over to your Purchases page to submit your request.

Our Returns and Authentication Team will review your claim. If we determine the item is a designer replica, or was otherwise misrepresented, you’ll get a full refund back to your original payment source.

If the item is deemed authentic and accurately described in the listing, you'll be issued a Tradesy Site Credit to find something new to love.

Additional Considerations

Final Sale (Non-Returnable) items

Some items are marked Final Sale and cannot be returned for Tradesy Site Credit. If a Final Sale item you purchase is misrepresented by the seller, submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.

Items may be marked Final Sale for a number of reasons, including:

  • Price is less than $50.00
  • Listed category is:
    • Weddings
    • Maternity
    • Fragrance
    • Hosiery
    • Swimwear
    • Sports bras
    • Tech accessories
    • Activewear gear
  • Sold at a significant discount from a Tradesy in-house closet

Return eligibility

Tradesy cannot process returns that do not follow our guidelines, including:

  • Returns delivered without a return request
  • Returns sent directly back to the seller
  • Returns delivered later than 10 days from request
  • Lost or damaged returns shipped without using our free USPS return shipping label

Cancellations

Tradesy does not allow order cancellations and all sales are binding. If the seller does not ship your order within 10 days of purchase, you may request a cancellation by contacting us.

Non-U.S. purchases

All items purchased outside the U.S. are Final Sale and cannot be returned for any reason. Be sure to review all item details before buying. If there’s a problem with your order, please contact us within 4 days of delivery. Learn more

Affirm financing

When you order through Affirm you are still covered under our return policy. If you receive a full refund for a Misrepresentation Claim, your agreement with Affirm is voided and you are not obligated to continue paying for the purchase through Affirm. If your return is processed as Tradesy Site Credit, you are still required to complete your payment plan with Affirm.

Return Policy for Sellers

We take returns so you don’t have to

Keep your earnings

If your item is listed accurately and the buyer returns the item

Give back your earnings

If the item is different than described

Our Seller Promise

Tradesy happily accepts and processes returns on behalf of all sellers to make it easier for them to sell online while offering outstanding service to buyers.

Listing accuracy

When a customer isn’t happy with their order, we credit them so they can buy something they love. Because Tradesy takes responsibility for the item once it’s returned, we need to make sure the item was listed accurately at the time of sale and that the seller hasn’t violated our policies. Tradesy reserves the right to send an item back to the seller in the event of misconduct, and to withhold or charge back seller earnings.

As a marketplace dedicated to protecting both buyers and sellers, we’re committed to reviewing every claim carefully and working with each party on a fair resolution.

Selling guidelines

Your item may be returned to you for a violation of Tradesy policies if:

  • You failed to ship within 10 days of sale confirmation
  • The item was sold from outside the U.S.
  • Fraudulent activity is suspected
  • The item contains materials that are restricted or illegal to sell under applicable law, statute, ordinance, or regulation (e.g. python leather or other endangered or protected species of wildlife.)
  • The item is in an unapproved product category such as:
    • Electronics (e.g. Fitbit, Apple Watch)
    • Cosmetics
    • Intimates
    • Men's shoes and clothing
    • Children's
    • Gift-with-purchase, VIP, and sample items
    • Packaging such as dust bags, boxes, and shopping bags

Seller responsibilities

As a seller on Tradesy, you are expected to be a responsible member of our community by being helpful and respectful to buyers while they’re making purchase decisions. In practice, this means you’ll make an effort to be honest in your listing details, be responsive to messages, confirm and ship items promptly, and work with the buyer and Tradesy representatives if questions arise.

Tradesy reserves the right to take action against any seller we have determined to have acted maliciously or fraudulently against Tradesy or any user on the platform.

Zero-tolerance fraud policy

Any seller who has misrepresented an item on Tradesy, or is in violation of any Terms of Use, determined at our discretion, may have their Tradesy access revoked and related earnings withheld. We reserve the right to extract funds from your Tradesy account or charge any payment source on file in order to recover any balance due to Tradesy. In extreme cases of fraud, there may be additional fines, fees, and/or legal action taken under State of California law.