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Fair and Simple Returns

Have an item you’d like to return? Return Instructions

Return Policy for Buyers

Return any item for any reason for Tradesy Site Credit

Excludes items marked Final Sale and all Non-U.S. Orders.
Returns must be requested within 4 days of delivery.

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Submit a return

Make your request within 4 days of delivery

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Ship for free

Pack and ship the item with our free label

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Get site credit

Shop for something that makes you happy

If you receive an item that you believe is inauthentic or was inaccurately described in its listing, you can file a Misrepresentation Claim and you may qualify a full refund.

No long-term warranties are offered on Tradesy purchases.

Misrepresentation Claims

Get what you ordered, or your money back

Tradesy only allows the sale of authentic designer fashion. Our system automatically detects fakes and replicas with 99.7% accuracy, so you can shop for designer brands like Louis Vuitton and Chanel with confidence.

Tradesy sellers are also required to honestly and accurately represent items in their listings, including all relevant information about size, color, style, and condition.

If you feel unsure about the authenticity of an item you purchased, or believe your item was otherwise misrepresented, you can file a Misrepresentation Claim. We’ll give you a free shipping label to send it to our headquarters, where your claim will be investigated by our Authentication and Security Team. If we determine that it’s a replica, or was otherwise misrepresented by a Tradesy seller, you’ll get a full refund.

You can file a misrepresentation claim within 4 days of receiving your order by selecting "It was misrepresented - file a claim" when making a Return Request.

Return Process

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Submit a Return Request

Return any item you’ve purchased on Tradesy (except for those marked Final Sale) and have not used or worn for Tradesy Site Credit. You must file a Return Request within 4 days of delivery. All Non-U.S. orders are final sale.

If the item you received was not sold as described or is inauthentic, you should file a Misrepresentation Claim to request a full refund.

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Print a free Return Shipping Label

After submitting a Return Request, you can print your free Return Shipping Label from Your Purchases. Pack the item carefully using your own shipping materials and apply the label to the outside of the package. Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it in.

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Ship to Tradesy

Please drop off your item to any USPS post office or your local postal worker promptly. Returns must be received at Tradesy headquarters within 10 days of your return request.

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Get Tradesy Site Credit

Your return will be processed and inspected within 7 days of delivery to Tradesy (usually much sooner), and you’ll be notified via email when your Tradesy Site Credit is available. Use it to buy something you love on Tradesy!

Additional Considerations

Final Sale items

Some items, like Clearance and Wedding category items, are Final Sale and cannot be returned for Tradesy Site Credit. Final Sale items can only be returned to Tradesy if they were misrepresented, via a Misrepresentation Claim, within 4 days of delivery.


Tradesy does not allow order cancellations and all sales are binding. If the seller does not ship your order within 10 days of purchase, you may request a cancellation by contacting us.

Non-U.S. purchases

All items purchased outside the U.S. are Final Sale and cannot be returned for any reason. Be sure to review all item details before buying. If there’s a problem with your order, please contact us within 4 days of delivery.

Learn more about international purchasing on Tradesy

Restricted items

Tradesy limits the sale of swimwear to items that are new-with-tags. The sale of any item outside of our available categories is prohibited, including intimates and men’s clothing, and is not covered by our Return Policy.

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Affirm financing

When you order through Affirm you are still covered under our return policy. If you receive a full refund for a Misrepresentation Claim, your agreement with Affirm is voided and you are not obligated to continue paying for the purchase through Affirm. If your return is processed as a Tradesy Site Credit, you are still required to complete your payment plan with Affirm.

Return Policy for Sellers

We take returns so you don’t have to

Keep your earnings

If the buyer doesn’t like the item

Give back your earnings

If the item is different than described

As a seller on Tradesy, you’re not responsible for accepting returns nor issuing refunds to buyers. If we verify the item was not sold as described or is prohibited from sale, we will send the item back to you to your selling address on file and charge back the earnings you received in order to refund the buyer. Fair and simple.

Listing accuracy

As a Tradesy seller, you agree to our Terms of Use and certify that any item you list for sale on the site is accurately described in its condition, description and photographs. When a buyer submits a return and claims the item was misrepresented, our team carefully reviews the item’s authenticity and compares the buyer’s claims with your listing and history on Tradesy. While rare, we take these situations very seriously and seek a fair resolution that protects the interests of both the buyer and seller.

Zero-tolerance fraud policy

Any seller who has misrepresented an item on Tradesy, determined at our discretion, may have their access to the site disabled and will be liable for the full amount earned on offending items sold. We may extract funds available from your Tradesy account balance or charge any card you have on file with us. In extreme circumstances, there may be additional fines, fees, and/or legal action under the law of the State of California.

Wedding items

All purchases made in wedding categories are final sale. Returns are not processed or guaranteed by Tradesy unless the item is misrepresented, not as described or inauthentic.