Return Policy

Return Policy for Buyers

Tradesy is happy to accept returns on any unworn items in the same condition as it was listed by the Seller within ten (10) days of your receipt of the order. In order to return an item to Tradesy, please follow the procedure outlined below:

1. You must complete the online return form by clicking Request Return on Your Purchases page within three (3) days of receiving your order.

2. When your return is approved, Tradesy will provide a refund for return shipping costs with proof of shipping. You must ship your order in a timely fashion, so that it is received within the ten-day period. Items must be returned with all original enclosed packaging, exactly as sent to you from the seller. Please note that you are responsible for the item until it reaches Tradesy. When your return is approved, Tradesy will provide a refund for standard ground return shipping costs with proof of shipping.

3. Tradesy will evaluate the condition of the item you returned, and compare it with the Seller's description of the item at the time of sale. Tradesy will also consider all information provided in your online return form when determining what type of refund will be issued to you. If a seller misrepresented the item in their listing (e.g., the item is damaged or defective), you must include such details on the online return form. Tradesy may contact you for further details. Failure to respond to Tradesy's request for information may result in denial of a credit or refund.

4. Tradesy will issue a full refund to your original payment source, or a Tradesy store credit, at the sole discretion of Tradesy based on the guidelines below ("Refund and Credit Guidelines").

5. Tradesy will notify you via email when your refund or credit is processed.

* Please note the the below return policy applies to all items on Tradesy except for those listed in the Weddings Category. Click here to learn about returns on items from Tradesy Weddings.

Refund and Credit Guidelines

Assuming that you have properly followed the steps above by filling out the online return form and shipping the returned item within the allocated time frame, you will receive a full refund to your original payment source if:

• Your item was received in any condition other than that stated by the seller in their Tradesy listing (including but not limited to designer fakes, damaged goods, and misrepresented sizing).

You will receive a refund in the form of Tradesy store credit if:

• You are dissatisfied with the item for any reason (including but not limited to fit, style, or just changing your mind).

Tradesy credit may be used to purchase any item on Tradesy.com. Tradesy credit is non-transferable, meaning you may not transfer your Tradesy credit to another member or convert it into cash or credit payment. Tradesy credit does not expire and may be used to purchase any item on Tradesy.com.

Tradesy is unable to refund an order beyond 45 days of the purchase date to the original form of payment. Any refund request made after 45 days of the purchase date will solely qualify for Tradesy store credit (which includes but is not limited to receiving a damaged item or not receiving an order).

Return Policy for Sellers

Tradesy Sellers are not responsible for directly issuing refunds or credits to buyers. Rather, Tradesy will process all refunds or credits with buyers of any item sold on Tradesy.com.

Tradesy will issue a store credit to the buyer, at no cost to the seller, and keep the returned item in the Tradesy Closet, where it may be re-listed for sale, if:

• The buyer was dissatisfied with the item for any reason (including but not limited to fit, style, or just changing their mind).

Tradesy will issue a full refund to the buyer, return the item to you, and charge your account for the shipping cost of the return as well as the full cost of a refund, if:

• You are found to have misrepresented your item in its Tradesy listing (including but not limited to representing a designer fake as authentic, or selling damaged goods without disclosure of the damage in your listing).

No Fraud Policy and Remedies

As a Tradesy Seller, you certify that all items you list for sale on the site are accurately represented, both in their written description and photos. By listing an item for sale on Tradesy, you agree to our Terms of Service, which clearly outline this warranty. Tradesy has a zero-tolerance fraud policy. As such, any Seller who is found to have misrepresented any item on Tradesy, as determined at the sole discretion of Tradesy, will be banned from the site in perpetuity and held liable for paying to Tradesy the full price of the item refund.

Although Tradesy does not provide returns in the Weddings section, we will conduct an investigation when misrepresentation is reported (including but not limited to representing a designer fake as authentic, or selling damaged goods without disclosure of the damage in your listing). In cases where misrepresentation is discovered, Tradesy reserves the right to actions which may include, but are not limited to, the extraction of funds from the seller’s Tradesy account or PayPal account in order to provide a full refund to the buyer. In addition, any Seller who is found to have misrepresented any item on Tradesy.com may be subject to additional fines, fees, and/or legal action under the State of California law.

Tradesy has a zero-tolerance fraud policy. As such, any Seller who is found to have misrepresented any item on Tradesy, as determined at the sole discretion of Tradesy, will be banned from the site in perpetuity and held liable for paying to Tradesy the full price of the item refund. In addition, any Seller who is found to have misrepresented any item on Tradesy.com may be subject to additional fines, fees, and/or legal action under the State of California law.

Restricted Items

Tradesy restricts the selling of lingerie, hosiery, swimwear, and other intimates to unworn and new with tags only. Accordingly, these items must be returned to us in the same condition they were received, or they will not be accepted for return.

Accuracy in Description and Images

As a Tradesy Seller, you certify that all items you list for sale on the site are accurately represented, both in their written description and photos. By listing an item for sale on Tradesy, you agree to our Terms of Service, which clearly outline this warranty.

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