Information We Collect
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our mobile application, register on the Website or for Services, place an order, list an item for sale, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, but it may prevent them from engaging in certain Website related activities or other Services.
Tradesy is located in the United States, and when you use our Website and our Services, we collect, use and store your information in the United States. Your personal information will be subject to laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.
We may collect non-personal information about Users whenever they interact with our Website or Services. Non-personal information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information.
Web browser cookies
Seller Performance Information
We may use personal information to measure performance of sellers.
How we use information collected
In general, the personal information we collect is used for the primary purposes for which it was collected, including:
To deliver our Services to you
Tradesy may use User’s personal information to deliver the Services and any other goods, services, or information that you request from Tradesy or any other user of the Tradesy Website or Services.
To prevent, detect, and mitigate illegal activities
Tradesy may use User’s personal information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.
To provide or improve customer service
We may use personal information to help us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use personal information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.
To improve our Website
We may use personal information obtained from feedback you provide to improve our products and services.
To process payments
We may use personal information obtained when placing an order to provide service to that order. We only share this personal information with third-party payment providers, including Stripe, PayPal or Affirm, to the extent necessary to provide the service.
To run a promotion, contest, survey, or other Website feature
We may use personal information to send information that Users have agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use personal information such as email addresses to send Users information and updates pertaining to their order. A User's email address may also be used to respond to their inquiries, questions, and/or other requests. If a User agrees to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc.
If at any time the User would like to unsubscribe from receiving future promotion, content, survey, feature, or other marketing information or emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.
We may also use your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.
Disclosing your personal information
We do not sell, trade, or rent Users’ personal information to others.
Tradesy may disclose Users' personal information to the following parties and for the purposes for which it was collected as described above:
Sellers from whom you have purchased items
When you buy an item on Tradesy, if the seller does not elect to use her own shipping materials, the seller receives a Tradesy-branded shipping kit with a pre-paid, pre-addressed postage label with your full street address. The information will only include that which is necessary and relevant to successfully complete your order. The seller is strictly prohibited from using your information for anything other than completing the sale.
Business partners, trusted affiliates, and third party service providers
We may disclose generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence, including in Canada, Australia, or European Union (“Offshore Recipients”). In this case, your personal information would be subject to the laws of the country in which the Offshore Recipient is located, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence. While Tradesy remains committed to protecting your personal information, you consent to this disclosure and acknowledge that Tradesy has no control over, and is not liable for, the acts and omissions of Offshore Recipients.
We may use personal information obtained when placing an order to provide service to that order, including for the purpose of order approval and fulfillment, fraud detection, and/or automated decision making. We may share this personal information with third-party payment providers, including but not limited to Stripe, PayPal, Riskified, and/or Affirm, to the extent necessary to provide or improve performance of the service.
Law enforcement and government agencies
We may disclose User’s personal information as required by law, including to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant ("Disclosed Information"). Disclosed Information may include a User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
Third Parties with intellectual property rights
Third parties in a legal proceeding
We may disclose User’s personal information to third parties involved in a legal proceeding if the third party provides Tradesy with a subpoena or other similar lawful process. Disclosure may be made without notice to User.
Tradesy will also disclose to third parties involved in a legal proceeding when Tradesy believes in good faith that disclosing personal information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.
We may use user information obtained from account activity including total number of sales, last active timeframe, and message response time, in order to provide seller performance information to Tradesy users.
Third Party Websites and Advertising
Third party websites
Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. Tradesy is not a party to those agreements; they are solely between you and the third party. We are not responsible for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any third party services you access so that you know how they will use and share your information.
Administration and How to Contact Us
Storing Your Information
Tradesy will retain and store your personal information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, Tradesy or its service providers may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly using the contact details below.
If you would like to opt-out of communications from Tradesy, please follow the unsubscribe instructions at the bottom of emails you receive from us or contact us directly using the contact details below.
Access, correction and complaints
If you wish to access, correct, or update the personal information we hold about you, please contact us directly using the contact details below. Where permitted by law, Tradesy may charge a reasonable amount for providing access to personal information, or refuse access to personal information.
Access By Children or Minors
Our Website is not directed to children under the age of thirteen (13), and our Terms of Service prohibit minors from using our Website or Services. We do not knowingly collect any information from children under thirteen (13).
Your acceptance of these terms
313 Grand Blvd, Box 840 Venice, CA 90291
For California residents only:
If you are a California resident and if you wish to submit a request to exercise your consumer rights under the CCPA (explained in detail below), you may contact us via email at firstname.lastname@example.org or via the link to the webform provided below.
For Canadian residents only:
For more information on your privacy rights, you may also contact the Canadian Federal Privacy Commissioner at:
Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
For Australian residents only:
For more information on your privacy rights, you may also contact the Office of the Australian Information Commissioner at:
Post: GPO Box 5218
Sydney, NSW 2001
Privacy notice for Califiornia Residents
Effective Date: January 1, 2020
Tradesy adopts this California Privacy Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”), and any defined terms as used herein shall have the same meaning as defined terms in the CCPA.
Personal Information We Collect
Tradesy collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked with, directly or indirectly, a particular consumer or household (“personal information”). The CCPA refers to certain categories of information, which we have listed below and indicated whether or not we have collected personal information under those categories within the last twelve (12) months:
A real name, alias, postal address, Internet Protocol address, email address, account name, or other similar identifiers
B. Personal information categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e))
A name, signature, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
C. Characteristics of protected classifications under California or federal law
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)
D. Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
F. Internet or other similar network activity
Browser type, your Internet Service Provider, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
G. Geolocation data
Physical location or movements
H. Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information
I. Professional or employment-related information
|Current or past job history or performance evaluations||YES*|
J. Non-public education information under the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records
K. Inferences drawn from other categories
|Information that may be considered a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes||YES|
* If voluntarily provided by a job applicant as a result of a job application process or voluntarily submitted as part of employment or Human Resources process.
We obtain the above-listed categories of personal information from the following sources:
- Directly from you. For example, from forms you complete on our website; and
- Indirectly from you. For example, from observing your actions on our website or interactions with our advertisers.
Personal information does not include:
- Publicly available information from government records;
- Deidentified or aggregated consumer information; or
- Information excluded from the CCPA’s scope, like
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
How We Use Personal Information Collected
We may use, or disclose to a third party (including service providers and third parties to whom you or your agents authorize us to disclose your personal information in connection with Services we provide to you), your personal information for business or commercial purposes. When we disclose personal information for a business purpose, we enter into a written contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except for providing the services set forth in the contract.
Accordingly, we may use or disclose personal information for business or commercial purposes including:
- To deliver our Services to you
- To send you periodic emails
- To provide technical support
- To prevent, detect, and mitigate illegal activities
- To provide or improve customer service
- To personalize User experience
- To administer and/or improve our Website
- To process payments
- To run a promotion, contest, survey, or other Website feature
- To comply with any procedures, laws or regulations that apply to Tradesy
- To establish, exercise or defendant our legal rights
Disclosures Regarding Personal Information Shared or Sold for Business or Commercial Purposes
In the preceding twelve (12) months, we have disclosed to third parties the following categories of personal information for business or commercial purposes:
- Category A: Identifiers
- Category B: California Customer Records personal information categories
- Category C: Protected Characteristics Classifications under California or federal law
- Category D: Commercial Information
- Category F: Internet or other electronic networking activity information
- Category G. Geolocation data
- Category I: Professional or employment-related information
- Category J: Non-public education information under the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
- Category K: Inferences drawn from other categories
In the preceding twelve (12) months, we have not sold any personal information.
Your Privacy Rights and Choices
If you are a consumer as defined by the CCPA, you have specific rights in connection with your personal information:
Right to Request Personal Information Collected
If we collect personal information about you, you have the right to request that we disclose to you certain information about our collection and use of your personal information over the past twelve (12) months. Once we receive and verify your consumer request, we will disclose to you:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information about you is collected;
- The business or commercial purpose for collecting or selling personal information;
- The specific pieces of personal information we have collected about you (also called a “data portability request”);
- The categories of third parties with whom we share personal information; and
- If we disclosed or sold your personal information to a third party for a business purpose:
- If disclosed, a list identifying the personal information categories that each category of recipient obtained; and
- If sold, a list identifying the personal information categories that each category of recipient purchased.
Right to Request Deletion
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions set forth below. Once we receive and verify your consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
- Debug products to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent;
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
- Comply with a legal obligation; or
- Otherwise use your personal information internally in a lawful manner that is compatible with the context in which you provided it.
Right Not to Be Discriminated Against
You have the right to not be discriminated against by a business for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:
- Deny goods or Services to you;
- Charge you different prices or rates for goods or Services, including through the use of discounts or other benefits or imposing penalties;
- Provide a different level or quality of goods or Services to you; or
- Suggest that you will receive a different price or rate for goods or Services or a different level or quality of goods or Services.
How to Exercise Your Rights
Upon receipt of a verifiable request from you to access or delete your personal information we shall promptly take steps to disclose and deliver or delete as applicable, free of charge to you, the personal information in accordance with Cal. Civil Code §1798.100 (d). Please note that only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To be a verifiable consumer request, the request must:
- Provide information sufficient to allow us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
- Describe your request with detail sufficient to allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
Upon receiving a verifiable request, we will confirm receipt of the request within ten (10) days and indicate when you should expect a response. We endeavor to respond to all verifiable requests within forty-five (45) days from the day that we receive the request. If we require additional time to respond to your request, we may take up to an additional forty-five (45) days to respond, in which case we will provide you with notice and an explanation for the delay.
We will deliver a written response by mail or electronically. Any disclosures we provide will only cover the twelve (12) month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, if provided electronically, the information shall be in a portable and, to the extent technically feasible, in a readily useable format that allows you to transmit this information to another entity without hindrance.
Please note that while we may provide personal information to you in response to your verifiable request, we are not required to provide personal information to you more than twice in a twelve (12) month period.
How to Contact Us
If you are a California resident and if you wish to submit a request to exercise your consumer rights under the CCPA, you may click here or you can email at email@example.com with “My California Privacy Rights” in the Subject line.
Your Additional California Privacy Rights
Updated: March 18, 2021
Effective: January 1, 2020