Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website or use our mobile application, register on the Website or for Services, place an order, list an item for sale, and in connection with other activities, services, features, or resources we make available using our Services. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but it may prevent them from engaging in certain Website related activities or other Services.
Tradesy is located in the United States, and when you use our Website and our Services, we collect, use and store your information in the United States. Your personal information will be subject to laws of the United States, which may differ from your country of residence. For example, the law of the United States may require that your personal information be disclosed to government agencies under different circumstances than in your country of residence.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Website or Services. Non-personal identification information may include, but is not limited to, the browser name, the type of computer or device, and the technical information about Users’ means of connection to our Website or Services, such as the operating system, the Internet service providers utilized, mobile network information, and other similar information.
Web browser cookies
How we use collected information
Tradesy may collect and use Users’ personal information for the following purposes:
To deliver our Services to you
Tradesy may use User’s personal identification information to deliver the Services and any other goods, services, or information that you request from Tradesy or any other user of the Tradesy Website or Services.
To prevent, detect, and mitigate illegal activities
Tradesy may use User’s personal identification information to prevent, detect, and mitigate fraudulent, counterfeit, or illegal activities.
To provide or improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use our Services and resources provided on our Website.
To improve our Website
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey, or other Website feature
We may use the information Users provide to send information that Users agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use email addresses to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If Users agree to be on our mailing lists, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You may not, however, unsubscribe from emails about your account status or order status.
How we protect your information
We adopt appropriate data collection, storage and processing practices, and security measures that are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website or Services.
Disclosing your personal information
We do not sell, trade, or rent Users’ personal identification information to others.
Tradesy may disclose Users' personal identification information to the following parties and for the following purposes:
Sellers from whom you have purchased items
When you buy an item on Tradesy, if the seller does not elect to use her own shipping materials, the seller receives a Tradesy-branded shipping kit with a pre-paid, pre-addressed postage label with your full street address. The information will only include that which is necessary and relevant to successfully complete your order. The seller is strictly prohibited from using your information for anything other than completing the sale.
Business partners, trusted affiliates, and third party service providers
We may disclose generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers, without notification to the User of such disclosure. We may use third party service providers to help us operate our business and our Website or administer activities on our behalf, such as sending newsletters or surveys. We may disclose your information, including your personal identification information, to these third parties only to the extent necessary for them to provide such services to us and such third party service providers are contractually obligated to maintain the confidentiality and security of that information. These third parties may be located outside of your country of residence. In this case, your personal information would be subject to the laws of the country to which it is transferred and stored, which may have laws that require that your personal information be disclosed to government agencies under different circumstances than would your country of residence.
Law enforcement and government agencies
We may disclose User’s personal identification information to law enforcement and government agencies in response to a verified request related to suspected illegal activities or related to a criminal investigation. We will only disclose information that we find necessary and relevant. Disclosed information may include User’s name, mailing address, phone number, and email address. Disclosure may be made without notice to User.
Third Parties with intellectual property rights
Third parties in a legal proceeding
We may disclose User’s personal identification information to third parties involved in a legal proceeding if the third party provides Tradesy with a subpoena or other similar lawful process. Disclosure may be made without notice to User.
Tradesy will also disclose to third parties involved in a legal proceeding when Tradesy believes in good faith that disclosing personal identification information is necessary to prevent imminent physical harm or financial loss, or to report suspected illegal activity.
Third party websites
Users may find advertising or other content on our Website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies. Tradesy is not a party to those agreements; they are solely between you and the third party.
Storing Your Information
Tradesy will retain and store your personal identification information for as long as is necessary to provide you the Services and any other ancillary purposes. Following termination or deactivation of your account, Tradesy or its service providers may retain information (including your profile information) for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at firstname.lastname@example.org.
If you would like to opt-out of communications from Tradesy, please email email@example.com or call our Member Care team at 844.988.7233.
Your acceptance of these terms
1217 2nd Street Floor 3
Santa Monica, CA 90401
For Canadian residents only:
For more information on your privacy rights, you may also contact the Canadian Federal Privacy Commissioner at:
Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Your California Privacy Rights
Updated: June 13, 2016