Checkout Help

  • How does Sales Tax work for Tradesy buyers?

    Sales tax on Tradesy is simple. Tradesy buyers are charged sales tax in all states where applicable at checkout.

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  • Can I change my address once I've placed an order?

    Once an order has been placed, the shipping address cannot be changed or updated. Please double check all your shipping information prior to check out.

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    Phone Hours

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    It’s currently 3:10 pm PDT
  • How do I purchase or redeem a gift card?

    A perfect gift for your fashionista friends and family, the Tradesy gift card can be sent directly to your recipient's inbox - or you can print and gift in-person. To purchase a gift card, head to Tradesy on a browser and select Gift Cards from the bottom toolbar. To redeem a gift card, simply copy and paste the unique code from your email and enter at Tradesy checkout.

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    We open @ 7am PDT


    844.988.7233


    Phone Hours

    Monday thru Friday 7am—3pm PDT

    It’s currently 3:10 pm PDT
  • When will I receive my order?

    Shipping times can vary. Before a purchase is made, sellers pre-select one of three shipping methods. The majority of Tradesy sellers choose to package your item using their own materials and then print a prepaid shipping label directly from their account. Sellers using the prepaid label option can choose to ship with either USPS or FedEx, so if you have a preference, you can always message the seller to see if they can ship using your preferred carrier. Some sellers request to use Tradesy shipping kits to ship your item, so in those cases, they'll wait to receive the packing materials in the mail first, before shipping your item with USPS Priority Mail. Still, other sellers select to ship on their own, using the shipping carrier and speed of their choice. Keep in mind that sellers are not paid for their sales until after the item is delivered to you, so typically Tradesy sellers ship promptly - and we'll send you an alert once tracking is available.

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    Your email was sent. Our Member Care team will reach out soon, usually within 24 hours.

    Call Member Care

    We open @ 7am PDT


    844.988.7233


    Phone Hours

    Monday thru Friday 7am—3pm PDT

    It’s currently 3:10 pm PDT