How can I return my purchase? Last updated Jan 18, 2019

For most items, you can request a return for any reason within 4 days of delivery: simply select Request Return on your Purchases page from the app or a web browser. We cover shipping for you to send the item to Tradesy HQ, and then we'll issue Tradesy Site Credit for you to find something new to love. You may also file a Misrepresentation Claim if your item did not arrive as described.

 

Final Sale

Some items are marked Final Sale and cannot be returned. This information is found both on the listing itself as well as in the order summary at checkout, so you'll always know before you buy. Learn more here.

 

Request a return within 4 days

For everything else, you can request a return on any item you have not used or worn within 4 days of delivery if you log in to Tradesy. Checked out as guest? 

Head to your Purchases page:

  • On a browser: Click here.
  • On the iOS app: Select Me on the bottom toolbar and then Purchases from the menu.
  • On the Android app: Select the "Me" icon in the top right corner and then Purchases from the menu.

Locate this item and then click the "Request Return" button. Don't see this?

Select the reason why you are returning, and then click Submit. You'll then see your prepaid shipping label.

 

Ship using our prepaid shipping label

You can print your free return shipping label directly from your Purchases page. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you. Need more help?

You may use any materials to ship your return. Carefully package the item and all its accompanying accessories - including the dust bag, box, authenticity card, etc. - and then tape our label on top. 

Drop into a mailbox or the Priority Mail slot at the post office within 5 days. Everything must be received at Tradesy HQ within 10 days from the return request, or the item will not be accepted and returned to you. 

Note: Return shipping fees will not be reimbursed if you choose to self-ship.

 

What happens next?

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