Tradesy uses advanced technology to automatically detect and remove any replica items listed on our site, with 99.7% accuracy. But if you've made a purchase and don't feel confident about the item's authenticity, let us know right away. We'll cover postage for you to send the item to Tradesy Headquarters where our team of experts will inspect it. If you'd prefer to have it back, simply share this request before you ship to us - and if the item is authentic, we can return your purchase to you.
To have your item authenticated in person by our Authenticity Team, log in to Tradesy within 4 days of delivery and head to your Purchases page.
- On a browser: Click here.
- On the iOS app: Select "Me" on the bottom toolbar and then Purchases from the menu.
- On the Android app: Select the "Me" icon in the top right corner and then Purchases from the menu.
Click the "Request Return" button by this item, and then select the return reason "Item was misrepresented - file a claim." The next screen will prompt you to select a reason and share a brief summary. Here, indicate that you'd like the item to be returned back to you, should it be authentic.
Next, print your free return shipping label. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you elsewhere. You may use any materials to package the item and affix our label on top.
Note: Return shipping fees will not be reimbursed if you choose to self-ship.
Our Authentication Team will follow up with you after the item is reviewed at Tradesy HQ.
If we determine it was a replica, you'll get a full refund.
If the item is deemed authentic, we issue you Tradesy Site Credit to find something new to love - unless you've indicated you'd like the same item back, instead.