Can I return my purchase to be authenticated? Last updated May 30, 2018

Tradesy uses advanced technology to automatically detect and remove any replica items listed on our site, with 99.7% accuracy. But if you've made a purchase and don't feel confident about the item's authenticity, let us know right away. We'll cover postage for you to send the item to Tradesy Headquarters where our team of experts will inspect it. If you'd prefer to have it back, simply share this request before you ship to us - and if the item is authentic, we can return your purchase to you.

 

File A Misrepresentation Claim Online

To have your item authenticated in person by our Authenticity Team, log in to Tradesy within 4 days of delivery and head to your Purchases page.

  • On a browser: Click here.
  • On the iOS app: Select "Me" on the bottom toolbar and then Purchases from the menu.
  • On the Android app: Select the "Me" icon in the top right corner and then Purchases from the menu.

Click the "Request Return" button by this item, and then select the return reason "Item was misrepresented - file a claim." The next screen will prompt you to select a reason and share a brief summary. Here, indicate that you'd like the item to be returned back to you, should it be authentic.

 

Ship Using Our Prepaid Shipping Label

You can print your free return shipping label directly from your Purchases page. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you.

Having trouble printing?

You may use any materials to ship your return. Carefully package the item and all its accompanying accessories - including the dust bag, box, authenticity card, etc. - and then tape our label on top. 

Drop into a mailbox or the Priority Mail slot at the post office within 5 days. Everything must be received at Tradesy HQ within 10 days from the return request, or the item will not be accepted and returned to you. 

Note: Return shipping fees will not be reimbursed if you choose to self-ship.

 

Return Outcomes

Our Authentication Team will follow up with you after the item is reviewed at Tradesy HQ. 

If we determine it was a replica, you'll get a full refund. 

If the item is deemed authentic, we issue you Tradesy Site Credit to find something new to love - unless you've indicated you'd like the same item back, instead.

 

Have questions? We're here to help.

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