What if tracking is delayed or unusual? Last updated Oct 3, 2018

Most Tradesy sellers ship via USPS Priority Mail. If your USPS tracking number on your Purchases page hasn't updated for more than 3 business days, please email us and we'll initiate an investigation on your behalf. We can also file a claim for anything unusual, such as a package marked as delivered but not received.

 

Tradesy will alert you about all order and shipping updates, so be sure you've provided us a valid email address you regularly check or your phone number to receive texts, so you don't miss a thing.

 

First check order status and tracking online

If your package appears to be delayed, first double check your order status and tracking info on your Purchases page:

  • On a browser: Click here.

  • On the iOS app: Select Me on the bottom toolbar and then Purchases from the menu.

  • On the Android app: Select the “Me” icon in the top right corner and then Purchases from the menu.

Checked out as guest?

Sellers must confirm your order within 3 days, or it will be automatically canceled and you will be refunded. As long as the order has been confirmed, the seller should ship to you within 10 days from when you purchased.

 

Packages sent via USPS

To mail their items, most sellers use Tradesy Shipping Kits or Tradesy labels, which are USPS Priority Mail and require signature on delivery for items over $500. 

If it's been more than 3 business days since the last tracking update and you still don't have your item, please contact Tradesy. Additionally, if you notice odd tracking behavior, such as your shipment repeatedly bouncing back and forth to various locations, let us know. We can file a missing package claim with USPS to attempt to locate and redirect your package. 

 

Packages sent via other shipping carriers

If your seller shipped using a carrier other than USPS, please go to that carrier's website to inquire about starting a shipping claim. They usually require either the sender or the recipient to initiate the claim. Please then let Tradesy know when you receive a claim update.

 

Deadline

All claims must be filed within 30 days of the missing or delayed package. After this time frame, no claims or refunds can be issued. 

Have questions? We're here to help.

Email Member Care

Have an account? for a quicker response




Your email was sent. Our Member Care team will reach out soon, usually within 24 hours.

Call Member Care

We open @ 8am PST


844.988.7233


Phone Hours

Monday thru Friday 8am—1pm PST

It’s currently 9:20 pm PST