Most Tradesy sellers ship via USPS Priority Mail or FedEx Home Delivery/Ground. If your tracking number on your Purchases page hasn't updated for more than 3 business days, please email us and we'll initiate an investigation on your behalf. We can also file a claim for anything unusual, such as a package marked as delivered but not received.
First check order status and tracking online
If your package appears to be delayed, first double-check your order status and tracking info on your Purchases page:
On a browser: Click here.
On the iOS app: Select Me on the bottom toolbar and then Purchases from the menu.
On the Android app: Select the “Me” icon in the top right corner and then Purchases from the menu.
Sellers must confirm your order within 4 days, or it will be automatically canceled and you will be refunded. As long as the order has been confirmed, the seller should ship to you within 10 days from when you purchased. If there is no tracking number after this time, please contact Tradesy to cancel your order and be refunded.
Delayed or unusual tracking
To mail their items, most sellers use Tradesy Shipping Kits or Tradesy labels, which use USPS Priority Mail or FedEx Home Delivery/Ground and require a signature on delivery for items over $500.
If it's been more than 3 business days since the last tracking update and you still don't have your item, please contact Tradesy. We may be able to file a missing package claim with USPS or FedEx to attempt to locate and redirect your package or help you or your seller navigate the missing package process with another carrier.
All claims must be filed within 30 days of the missing or delayed package. After this time frame, no claims or refunds can be issued.